Hopefully this helps? https://support.zendesk.com/hc/en-us/articles/207106547-Current-and-upcoming-Zendesk-betas
This is probably handled at the Field level. Try unchecking the option for "Required to submit a request":
Once someone passes the exam, does that make them a ZCA? or CZA? We need to talk about the initials!
Nora, Thank you for posting this. It is very helpful!
FYI, I don't see a gif for the Undo feature, just the file name. I don't know if that's just me or not. I'm on Win 7, Chrome and IE 11
We hope there are more events for experienced admins coming! Thanks for doing this. We'll be watching.