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Amy Malka

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Activity overview

Latest activity by Amy Malka
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    Amy Malka created an article,

    What's new: May 2018 roundup

    This article provides a roundup of the new features released in Zendesk over the last few months. To learn more about these features, register for the What's New webinar. Zendesk Support features...

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    Amy Malka created an article,

    Buying The Suite

    If you're buying the The Zendesk Suite and already have Chat-only agents in place, make sure that you understand how The Suite affects these agents. If you already have Support and want to switch ...

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    Amy Malka created an article,

    Getting Started with The Suite

    Getting started with The Zendesk Suite requires understanding what omnichannel customer support is, creating a deployment strategy, setting up channels, and then rolling out channels to your agent...