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Luke Behnke

  • Total activity 31
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Activity overview

Latest activity by Luke Behnke
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    Luke Behnke created an article,

    Introducing Sunshine, the Zendesk Platform

    We’re excited to announce the launch of Zendesk Sunshine - an open CRM platform designed for modern customer relationships. You can read all about the news in the press release. Zendesk Sunshine of...

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    Luke Behnke created an article,

    Release notes through 2018-07-28

    Zendesk Support New No updates  Fixes/Updates Improved Right to Left support: Date pickers in Advanced Search are now properly reversed for RTL languages Toggles on user profiles are now proper...

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    Luke Behnke created an article,

    Release notes through 2018-07-21

    Zendesk Chat & Message New [Dashboard] Redesigned Chat Agent Interface is available in EAP now. Please fill up this form if you are interested to be part of the EAP.  [Dashboard] History tab i...

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    Luke Behnke created an article,

    Release notes through 2018-07-14

    Zendesk Talk New No updates  Fixes/Updates Added Russia to the country dropdown list in the Web Widget   Zendesk Guide New No updates  Fixes/Updates Fixed an issue where users would not be a...

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    Luke Behnke created an article,

    Release notes through 2018-07-07

    Zendesk Talk New No updates  Fixes/Updates We've resolved an issue where the browser would not ring for customers who updated to Chrome 66. Talk contact options in the Web Widget will now respec...

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    Luke Behnke created an article,

    Release Notes Through 2018-04-27

    Zendesk Talk   Fixed: Voicemail greeting update - We have added a new default greeting into Talk that users can configure to play to callers when voicemail is turned off. This greeting is in en...

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    Luke Behnke created an article,

    Release Notes Through 2018-04-20

    Zendesk Support   Fixed: To help prevent cherry-picking, we're removing play-only (Guided Mode) agents' access to the "Preview tickets" button on the read-only version of a View Edit ...

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    Luke Behnke created an article,

    Release Notes Through 2018-04-13

    Zendesk Chat   New: [EAP] Authenticate API is now available to early access program customers for authenticated visitors. API Docs Fixed: [API] Fixed API /api/v2/chats to ensure that it w...

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    Luke Behnke created an article,

    Release Notes Through 2018-04-06

    Zendesk Support  New Starting Friday, March 30th, we began rolling Skills-Based Routing out to most Enterprise plan subdomains in Support. This new business rule can replace countless triggers,...

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    Luke Behnke created an article,

    Release Notes thru 2017-12-01

    Zendesk Support New On the Macro Edit Page, we made the prompt more prominent for adding a plain text version to a rich content macro, because people were not spotting it. Fixed Nothing new this...