Lucia Otero Couselo created an article,
SUMMARY 14:50 UTC | 06:50 PT Hello, We have been informed by our Operations team that this issue has now been resolved. This ticket has now been marked as solved, postmortem will be published here...
Lucia Otero Couselo created an article,
SUMMARY 13:11 UTC | 05:11 PT Some customers may have experienced server errors from 12:47 UTC - 12:57 UTC when attempting to reach their instance of Zendesk Guide. This issue is now resolved. POS...
Lucia Otero Couselo created an article,
SUMMARY 11:56 UTC | 03:56 PT We can confirm issues affecting performance on Pods 17, 18, 19 & 20 are now resolved. 11:20 UTC | 03:20 PT We’re seeing improvement with performance & access i...
Lucia Otero Couselo created an article,
SUMMARY 15:25 UTC | 08:25 PT We have fixed the search issues affecting some of our customers on POD13. Please contact us if you continue to see issues. 15:11 UTC | 08:11 PT We are seeing improveme...
Lucia Otero Couselo created an article,
SUMMARY 13:19 UTC | 06:19 PT The issue impacting ticket Organizations has now been resolved. Thank you for your patience. 12:58 UTC | 05:58 PT We are rolling back a change which we believe has cau...
Lucia Otero Couselo created an article,
SUMMARY 11:47 UTC | 04:47 PT The issue impacting our apps framework has been resolved. Thank you for your patience. Postmortem to follow: https://help.zendesk.com/hc/en-us/articles/360001467727-Se...
Lucia Otero Couselo created an article,
SUMMARY 16:48 UTC | 08:48 PT The performance issues on Pod 3 are resolved. We're still investigating the root cause 16:28 UTC | 08:28 PT Based on our monitoring the performance issue in Pod 3 shou...