15:10 UTC | 07:10 PT
We are happy to report that the delays affecting tickets from Social channels on Pod 19 should be resolved. We appreciate your patience while we worked on this issue.
14:33 UTC | 06:33 PT
Our investigation is ongoing into the delays affecting Social channel tickets for POD 19 customers. Improvements are holding steady however there are still some delays. We are working to resolve the issue and will update when we have more info.
14:03 UTC | 06:03 PT
We continue to investigate issues affecting ticket creation and update in Social channels, however we are seeing some improvements. We will provide further information as we have it.
13:46 UTC | 05:46 PT
We are currently experiencing delays in creation and updating of tickets from Social channels (FB/Twitter) for customers on POD 19. We will update once we have further information.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.