22:25 UTC | 15:25 PT
We're happy to report that the issues affecting transferring calls in Talk, agent collision and Play button functionality have been resolved. If you're still experiencing issues, please log out and back in.
20:49 UTC | 13:49 PT
The issues with connecting to calls and agent collision in Pod 14 are continuing to improve. We will monitor the situation and update again in one hour.
19:49 UTC | 12:49 PT
We continue to see gradual improvements for connecting to calls in Talk and agent collision in Support for Pod 14 customers. Our Operations team is monitoring the situation. We’ll post another update in one hour.
18:49 UTC | 11:49 PT
We're starting to see improvements in connecting to calls in Talk and with agent collisions and Play button functionality. The operations team is continuing to mitigate and monitor the situation. We'll post another update in one hour if this incident isn't resolved before then.
17:53 UTC | 10:53 PT
Our Operations team continues to investigate and work towards resolving the issues some customers on Pod 14 are experiencing around accepting calls in Talk, agent collision, and Play button functionality in Support. We will post another update in one hour.
16:54 UTC | 09:54 PT
Our Operations team is currently working to resolve the issues some customers on Pod 14 are experiencing around accepting calls in Talk, agent collisions and Play button functionality in Support. Our next update will be in one hour.
16:22 UTC | 09:22 PT
Our Operations team is investigating possible root causes to the issues affecting some customers on Pod 14, including accepting/placing calls in Talk and agent collision conflicts in Support.
15:53 UTC | 08:53 PT
We are investigating issues affecting some customers on Pod 14, including placing/accepting calls in Talk, agent collision, and using the Play button in Support views.
15:14 UTC | 08:14 PT
Our operations team is continuing to investigate issues accepting or placing calls with Talk in Pod 14. Some Support customers on Pod 14 may also experience issues with agent collision.
14:54 UTC | 07:54 PT
We are investigating an issue affecting Talk call acceptance on POD14. More details to follow.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.