We are excited to announce the launch of Zendesk Sell - sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Sell stems from Zendesk’s acquisition of Base in September 2018, and marks the first step in integrating Base’s sales force automation software into the Zendesk family of products.
Until now, sales and support teams have worked in a divided world that often creates a poor customer journey. Sales teams are fighting for more conversations with prospects. They are measured by the number of calls made, meetings booked and are trained to keep conversations going with the buyer. Meanwhile, their counterparts in Support are being measured by ticket volume, handle times, and agent utilization. Each of these metrics focused on reducing the volume of conversations with the support team. Through this entire journey, the one constant is the customer. Traditional fragmented sales and support solutions have left the customer stuck in this push and pull customer journey.
Customers deserve a seamless experience across sales and support. Sales reps need to be aware of outstanding support issues and support agents need information about the accounts they are working on. And lastly, any time a support agent encounters a sales opportunity, they should be able to send the opportunity to sales with the click of a button. As a whole, businesses need insights into their customers across all business functions.
That’s why Zendesk is excited to announce our newest arrival—Zendesk Sell. In addition to a new name and logo, Sell is launching with new core SFA capabilities added since the acquisition, including simplified collaboration via at-mentions and customizable performance dashboards. Sell is also launching with a new integration for Zendesk Support, giving support agents more context from the sales process and allowing them to notify sales of opportunities surfaced during a sales conversation. Sell now offers the deepest SFA integration on the Zendesk Marketplace.
Ready to get started?
Connecting Support and Sell is quick and easy. Begin routing sales opportunities from support to sales and share business insights across your organization. Start a trial of Sell or contact your sales rep.
We're here to help
If you need some help to get up and running, we have everything you need in the Sell help center.