- Customers can now send a test SMS to any phone number they specify (rather than just the one linked to their user profile).
- Allow files names including an '@' character to upload correctly to the email editor.
Zendesk Apps Marketsplace
indicates the app is available for Zendesk Chat.
indicates the app is available for Zendesk Support.
- ChatrHub ()
- ChatrHub is Integrated A.I. chatbot and live-agent software. Automate your sales and customer service with templated and custom chatbots. ChatrHub will attempt to answer your customers' questions and if the bot needs your assistance, it will notify you. You can then interject, ignore and/or review the conversation in real time and help get the question answered.
- JawaraCX ()
- JawaraCX provides integration between cloud based webRTC media servers and your Zendesk Support account. JawaraCX will automatically lookup contact details of the caller in Zendesk using the customer ID/ Account/ email. Once a match is found, the caller's profile will be screen popped for the Agent answering the call/Video Call. Tickets will also be automatically generated when a call is answered so you can immediately start taking notes about the conversation with the customer.
- eClincher ()
- eClincher is a powerful and intuitive social media and online management platform, used by businesses, brands and agencies to manage their social media channels. The eClincher integration with Zendesk Support allows you to create Zendesk Support tickets categorized by question, incident, problem or task, select ticket priority: low, normal, high and urgent, and even receives Zendesk updates and comments right into your eClincher inbox.
- Skyper (, paid)
- Skyper helps you connect with your Skype users through Zendesk Support. Unleash the full Zendesk power - use macros, triggers and ticket assignments the same way you used to work with e-mails. Messages to your Skype account will generate tickets in Zendesk and you can reply to these messages directly through the ticket and your response will be relayed back to the customer through Skype.