21:31 UTC | 14:31 PT
We are happy to report that Talk service should now be completely restored.
20:33 UTC | 13:33 PT
Our Talk vendor Twilio reported an issue causing calls to drop. Twilio has reported that the issues are resolved. If you’re still experiencing dropped calls, please let us know.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.