Release notes through 2018-09-22 Follow



  • Avatar
    David da Silva Rosa

    Hello, I'd like to know where to set the Optional tag instead of the required asterisk in forms.

  • Avatar
    Heather R

    This is probably handled at the Field level. Try unchecking the option for "Required to submit a request":

  • Avatar
    David da Silva Rosa (Edited )

    That can not be the solution, because in that case all non-required fields on any Zendesk form would automatically show the Optional string after the update.

  • Avatar
    Stephen Belleau

    @David - The release notes are not clear. What it fails to mention is that the "optional" string was only added to forms on the web widget. It was not added to regular ticket form pages. 

Please sign in to leave a comment.

Powered by Zendesk