15:54 UTC | 08:54 PT
We're happy to report that the issue affecting Support accounts in Pod 9 is resolved.
15:48 UTC | 08:48 PT
We’re seeing improvements in Support accounts on Pod 9. Our Operations team is continuing to monitor the situation.
15:29 UTC | 08:29 PT
We're investigating reports of slow performance in Support accounts on Pod 9.
Customers on POD 9 experienced slow performance and latency when loading Views due to the backup process of one cluster’s slave node reaching high CPU load and causing lag. This incident was resolved by disabling that specific backup copy, and performance was normalized within approximately 42 minutes. Other backup process were not affected. To prevent future occurrences of this issue, we are defining more specific thresholds of CPU loads on encrypted backup clusters like these that will allow our teams to preemptively detect and address potential slowdown.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.