- The Knowledge Base list interface now paginates results instead of infinite scroll
- The search box in the Customize design code editor now has a helpful close button
- Fixed an issue where the updated Guide user name was not shown when browsing in anonymous mode
Zendesk Anwer Bot
- Added basic snippet of text to the article_list object in the Answer Bot email
Updated / Fixed
- Fixed issue where multiple Answer Bot attempts were being made for web form / triggers and causing agent experience to not render.
- Updated estimated resolutions calculation to be more accurate when the usage limit is reached during the current cycle.
- Resolved an issue calls abandoned in queue didn't accurately reflect on the Dashboard.
No updates this week for Zendesk Support, Zendesk Chat, or Zendesk Mobile Apps