- To help prevent cherry-picking, we're removing play-only (Guided Mode) agents' access to the "Preview tickets" button on the read-only version of a View Edit Page.
- Release of an updated version of the Knowledge Capture Application
- Automatic upgrade to the new Guide theming experience announced
- Fixed an issue that was preventing customers on Premium plan to initiate a 24*7 Chat with Zendesk
- [Widget] Fixed text direction for About panel text for right-to-left languages
- Fixed Agent Reports in Analytics for non-IE users
indicates the app is available for Zendesk Chat.
indicates the app is available for Zendesk Support.
- Wave ()
- Wave helps your support team improve customer response times by enabling real-time co-editing directly inside Zendesk Support. Support team members will be able to draft and edit responses together and see each others edits instantly word-by-word as they work on Support tickets.
- TokBox (,)
- TokBox allows agents to escalate a live chat or Support ticket to live video and/or audio, without leaving the Zendesk. Create a video or audio meeting from a ticket/chat with the click of a button, easily share the meeting link and launch the video meeting without leaving Zendesk, and allows both agents and customers to share their screen for faster resolution times
- VTEX by Aktie Now ()
- VTEX by Aktie Now connects your Zendesk Support account to VTEX, one of the premier e-commerce platforms. View customer orders while working on requests, sSearch for customer orders, cancel orders, and even create a new related tickets for a given order and lets the app auto fill the requester's info and the order_id for the new ticket with this handy integration.
- Flow ()
- The Flow app helps you connect your Televox Flow telephony system to Zendesk. See who is calling directly through the app in Zendesk, hang up calls, create a new ticket for the incoming caller or navigate the incoming callers organization or user view, and even view your call list decorated with Zendesk contacts and navigate to their user page with a click.
- Agent Slack Shoutouts ()
- Agent Slack Shoutouts is a free and simple app that congratulates agents with comments from happy customers. The app will surfaces positive comments left in Satisfaction surveys, and sends the comments to a #shoutouts Slack channel to help motivate your support teams and see the impact they have.
- Zendesk API Updates
- Web Widget Changelog
No updates this week for Zendesk Talk, Zendesk Mobile Apps, or Answer Bot.