17:05 UTC | 09:05 PT
We've resolved the UI issue in our support product. Make sure to clear browser cache.
16:34 UTC | 08:34 PT
We identified an issue causing UI errors in our support product across all pods. We are actively working on a fix.
During this incident, top bar apps in the Zendesk Support agent interface did not load. The issue was introduced by a code change that was deployed at 13:24 UTC on February 21st, 2018. Upon investigation of the incident, the change was identified and the deploy was rolled back. Top bar apps loaded properly after the deploy rollback was completed. In order to prevent this from happening again in the future, we will be updating our testing process to account for the edge case that introduced the issue.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.