21:21 UTC | 13:21 PT
Performance issues in Pod 15 have been resolved.
21:12 UTC | 13:12 PT
We are currently investigating reports of performance issues on Pod15. We will update shortly.
During a scheduled network maintenance, an incorrect network configuration resulted in drop traffic from POD 15. Customers experienced green screens and performance issues during a short time, until the traffic had been rolled back to its previous configuration. In order to prevent this from happening again in the future, we will be fixing the incorrect configuration change and analyzing our current maintenance configuration change procedures.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.