Apps Marketplace updates
New:
Dialpad (support-logo.svg)
Dialpad is business communications, simplified. Connect agents, customers, and Zendesk tickets all in one modern phone system. Dialpad provides a single interface for voice, video, messaging, and meetings for your entire company—available in 60+ countries. Place calls directly within Zendesk, no desk phones or additional apps needed. Zendesk automatically turns calls and voicemails into tickets for easy record keeping and issue resolution at the end of the call. View customer information and ticket history inside Dialpad, and even create tickets directly from the Dialpad apps.
Zendesk Support
New
- Now making the diffs visible between a trigger version and the previous version.
- Updated the ticket event log to link to the specific trigger version that ran, not just the general trigger
Fixed
- Fixed an issue when pasting an image using the copy/paste OS function, the image would not scale in the original aspect ratio; it would retain it's original height
- Fixed an issue where the editor loses some content when you copy and paste bold and italic text on multiple lines.
- Solved a specific scenario where using an email as the requester's name would freeze the user interface.
Zendesk Talk
New
Nothing this week.
Fixes/Updates
Nothing this week.
Zendesk Guide and Answer Bot
New
Added edited_at property to search results object
Added support for Tajik and Uzbek
Fixed
N/A
Zendesk Chat + Message
Zendesk Chat
New
Credit card number redaction is in beta. Signup form and community post can be found here.
Fixed
Increase screen min width for all settings pages
Increase chat tag length to support redaction tag in the chat log
Zendesk Message
New
Customer satisfaction feature revamped. You can now customize and store custom CSAT request strings. Each account can customize and store multiple versions now.
Fixed
A bug which caused channel names to overflow in the channel filter.
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