06:13 UTC | 23:13 PT
Inaccessibility issues on Pod 12 accounts have been resolved.
04:50 UTC | 21:50 PT
We are still working with our external vendor for the resolution. We appreciate your patience!
04:17 UTC | 21:17 PT
We're still working on a resolution to get Pod 12 up and running. We will provide updates as available.
03:55 UTC | 20:55 PT
We have identified performance issue on Pod 12 and currently working with our external vendor for the resolution.
03:34 UTC | 20:34 PT
We continue to investigate inaccessibility issues on our Pod 12 accounts.
03:15 UTC | 20:15 PT
We are currently getting reports on Pod 12 accounts being inaccessible.
A service outage in AWS caused Pod 12 accounts to be inaccessible. We temporarily rerouted traffic to the Virginia Data Center restoring limited connectivity for customers in Pod 12. Connectivity remained intermittent until stability was reached at 05:16 UTC. We will be working with AWS to ensure mitigation steps are put in place to prevent future reoccurrences.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.