15:14 GMT/ 07:14 PST:
We are investigating reports of Zopim session timeouts. Apologies for any inconvenience
15:43 GMT/ 07:43 PST:
We’re continuing to investigate the issues you may be facing with Zopim
16:16 GMT/ 08:16 PST:
We've resolved all of the login issues for Zopim customers.
The root cause of the issue was found to be a network connectivity outage with one of our network providers for one of our data centers. Due to the outage and subsequent restoration of connectivity, it impacted the services for Zopim to which they entered a non-responsive state. This required a reboot of the services for which it took some time for the services to recover and get back to a normal operating state.
We are investigating the cause of the services to become unresponsive due to the outage and will institute changes in the operating manner of the services to prohibit extended outages in the future.
FOR MORE INFORMATION
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