As of May 22, 2015, 2:13pm PDT, we are working to resolve the following service incident:
Delays with outbound email notification.
2:30pm PDT: We’re investigating a delay with email notifications for some accounts in our west coast data center. More details to come.
2:52pm PDT: We’re continuing to investigate a delay with email notifications for some accounts in our west coast data center. Thanks for your patience.
3:20pm PDT: We've corrected the cause the email notifications delay in our west coast data center. Working now to decrease the delay time. Stay tuned...
3:47pm PDT: All email notification delays in our west coast data center are resolved.
This incident was found to be caused by a mail loop on a single ticket within a customer's account in the West Coast datacenter. The ticket was identified and soft-deleted, which fixed the issue. To prevent similar incidents going forward, we have planned improvements to mail loop detection in the application layer and possibly in the mail jobs; as well as investigate and improve the speed with which we process tickets with large numbers of CC.
FOR MORE INFORMATION
Please subscribe to this article for regular updates until the issue is resolved. If you aren't subscribed to our Twitter feed, we encourage you to do so in order to get the most current information about any service issues. We also record all site outages on our system status page where you can see the past 12 months of service uptime. If you have questions about this issue, please open a ticket with us by sending a note to email@example.com.