As of July 1, 2015 5am PST, we are working to resolve the following service incident:
1PM GMT / 5AM PST: We are currently investigating reports of issues accessing new trial accounts
1.18PM GMT / 5.18AM PST: We have found the source of the problem and are currently investigating a possible fix. More info to follow
1.40PM GMT / 5.40AM PST: We are actively working on a fix to allow access to those new trial accounts affected by the current issue
2.18PM GMT / 6.18AM PST: The creation process for new trial accounts has been fixed and we are working on making those previously affected by the issue accessible.
4.10PM GMT / 8.10AM PST: The issues affecting access to new trial accounts created earlier today have been resolved. Post-mortem to follow here shortly.
This incident was a result of deploy breakage. When new trials are created, we distribute them onto a specified server - the server must be active for the trial to work. Prior to this incident, we activated new servers; however, these failed to go into rotation properly but new trials were being created on these servers. To resolve this incident, we rolled back the deploy of new servers and moved all newly created trials onto new, active servers.
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