Service Incident: Email Delivery to Yahoo Domains Follow

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9 comments

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    Markus Bähr

    hi john, is there an update on this? if the mail is refused, does this trigger an automated response to us so the ticket would get updated? t

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    Dara Garvan

    Hey Markus

    I'll open a ticket to cover your options with you.

    Thanks,
    Dara

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    Steve Wiseman

    Let me suggest a temporary method to deal with the situation. This also answers Markus's question above.
    1. Create an Organization with the Yahoo domain (or all the domains listed in this article).
    2. If you look at the new Yahoo Organization, you will see all relevant tickets sent from a customer with a Yahoo address. You could also make a View if you prefer. You can now deal with any of the tickets you have missed.
    3. Create a macro to send to your team whenever a new ticket is received from the Macro Organization.
    4. Instruct them in that email what to do - write to the client from outside of Zendesk but ensure any correspondence is either also sent to the unique Zendesk email or paste as an Internal Note in the ticket. This way you ensure you will still have the full story inside the ticket.

    If you need more specific instructions, let me know and I can be more detailed about what to set in the Trigger.

    BTW the crux of the idea came from Ian LaPhilliph at Zendesk support (let him take the credit :) )

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    Markus Bähr

    hi steve, thanks for your suggestion. i will look into it.

    in the meantime. does any one know if refused messages recieve a bounce message from yahoo?

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    Steve Wiseman

    Yes. They end up in the Suspended View as bounced messages.
    That happened to one of our clients, it's how we know about it.

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    Markus Bähr

    thanks steve. luckily we havent found any bounces yet.

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    Fahd

    We First reported this 10 Days back, as of today 1 hour back, i can confirm the problem is solved - (At least for UAE Customers)

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    Tom

    Visibility on mail delivery is a Zendesk admin's biggest blind spot. Most spam rejects don't trigger bounces. Are there any plans to implement email tracking pixels to help spot dips in open-rates for different domains?

  • Avatar
    Chris

    My yahoo.co.uk tests are working now.

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