As of 07:51 AM GMT / 11:51 PM PST we're investigating the following service incident:
We received several reports from some of our customers that the search functionality in customer's Help Center is not working. We are investigating now.
08:20 AM GMT / 00:20 AM PST:
We continue to investigate the issue impacting search functionality affecting some of our customers in our US-West Coast datacenter.
08:42 AM GMT / 00:42 AM PST:
We're still looking into issues with search in Zendesk and Help Centre impacting US-West datacenter. Apologies for the inconvenience.
09:03 AM GMT / 01:03 AM PST:
Issues impacting search functionality have been resolved and service is back up. Post mortem to follow below.
This was a continuation of the incident described here. Initially, we believed the search issues to have been fixed and, as we realised they were not, a second service notification was created. Full details of the post-mortem to be found in the original post (see above).
FOR MORE INFORMATION
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