23:42 UTC | 15:42 PT
The issues with incorrect via channel types in tickets is now fixed.
23:21 UTC | 15:21 PT
We’re investigating issues with tickets having incorrect via channel types.
This issue was caused by code that added a new "mobile" via channel type meant to be used on tickets created using mobile agent applications. A multi if-else statement in the code had a condition that almost always evaluated to true, causing the ticket types to be set incorrectly.
The code was reverted to return functionality back to normal.
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