15:08 UTC | 08:08 PT
We are happy to report that the issues in help center are now resolved.
14:46 UTC | 07:46 PT
We have put a fix in place and are seeing an improvement with help center issues. We will continue to monitor.
14:23 UTC | 07:23 PT
Our operations team continue to investigate redirect issues affecting help center.
14:03 UTC | 07:03 PT
We are investigating performance issues affecting help center. More info ASAP.
A change to the configuration of our proxy layer was deployed to production, resulting in customers trying to access Help Center article pages receiving looping redirect responses. Ultimately this led to the pages being unavailable for normal use.
To resolve the issue, we rolled back the proxy layer configuration change, which allowed customers to access Help Center article pages normally again.
FOR MORE INFORMATION
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