14:25 UTC | 07:25 PDT
We can confirm that all issues with email delays have been resolved. Service is back to normal.
14:03 UTC | 07:03 PDT
Our Operations team are working to fully mitigate the email delay issue experienced earlier. Next update in 30 minutes or upon resolution.
12:54 UTC | 05:54 PDT
Service stabilized, we continue to monitor it and working on a full resolution.
12:31 UTC | 05:31 PDT
We are seeing email service performance improving but continue to monitor and will update shortly.
12:06 UTC | 05:06 PDT
Progress has been made in resolving the email delay issues for some customers. We appreciate your patience while we work towards stability.
11:44 UTC | 04:44 PDT
We are continuing to work towards a resolution for the email delay issues currently affecting some users.
11:26 UTC | 04:26 PDT
We are currently working on a fix for the email delays issues. More information to follow when available.
11:10 UTC | 04:10 PDT
We are currently experiencing email delays impacting some customers. More information to follow.
Some customers in our EU datacenter experienced ticket creation and inbound email delivery delays. We experienced unexpectedly high load during routine maintenance that caused email delays. As soon as we identified that as the root cause, the maintenance was suspended, and service was fully restored soon after that.
FOR MORE INFORMATION
Please subscribe to this article for regular updates until the issue is resolved. If you aren't subscribed to our Twitter feed, we encourage you to do so in order to get the most current information about any service issues. We also record all site outages on our system status page where you can see the past 12 months of service uptime. If you have questions about this issue, please open a ticket with us by sending a note to firstname.lastname@example.org.