19:03 UTC | 12:03 PT
We've identified and resolved the issue impacting our customers. Our team will keep monitoring the environment to ensure stability.
18:27 UTC | 11:27 PT
We are investigating reports of issues updating tickets in our East Coast Data Center
18:03 UTC | 11:03 PT
We are investigating reports of issues updating tickets in our east coast data center. More information to come as we learn more!
A small group of beta feature testers experienced outages in Ticket Updates and Voice when a misconfiguration caused a few API endpoints to time out and return errors. The outage was resolved by disabling the beta feature and restarting affected instances. As part of remediation, our team is investigating easier ways to determine when beta features collide with server configurations.
FOR MORE INFORMATION
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