12:34 UTC | 05:34 PT
Our voice provider identified and resolved the issue. We will keep monitoring for any instability in the service.
12:19 UTC | 05:19 PT
Customers have reported voice issues We are investigating and will provide an update shortly. http://status.zendesk.com
During this incident customers using Voice were unable to connect to calls. Our voice provider reported voice issues resulting in dropped calls for our customers. Once our provider resolved the issues on their end, Voice worked as normal.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.