Zendesk Zendesk Updates Policies Regional Data Hosting Policy Follow Ben Rohrs Created October 07, 2016 18:13 - Updated July 13, 2017 22:49 This information can now be found at Zendesk Policies and Procedures: Regional Data Hosting Policy. Comments 10 comments Sort by Date Votes Vincèn PUJOL September 27, 2013 16:54 Estimated timeframe to get that feature in Plus plan ? Would be nice also to offer invoice in € and not only in $ to avoid additional charges for invoices ! 0 Permalink Joshua VanDavier September 27, 2013 17:52 Just to confirm: this is a voluntary move? We are not required to move to the Dublin data center, nor will we be moved without sufficient notification? 0 Permalink Ben Rohrs September 27, 2013 18:13 @Vincen: We don't currently have plans to offer this to Plus customers. We are currently investigating payment in non-USD currencies, but don't have a committed timeframe for this yet. @Joshua: Yes, this is a voluntary move. If you request this move, we would work with you to schedule the migration since it would likely require some downtime, depending on the number of tickets you have 0 Permalink Tranle June 27, 2014 08:15 Hi, I would like to ask. What is the benefit of moving Dublin data center? How long we can store our data in Zendesk and what is the capacity of Zendesk to store data? 0 Permalink Tranle June 27, 2014 08:21 Another question plz? Is this Dublin data center only applied to European-based company? 0 Permalink Colin Piper June 27, 2014 08:22 How do we know where are data is currently stored? Is there a way we can measure the benefits of a move? 1 Permalink Ben Rohrs June 27, 2014 16:06 @Tranle: Any Enterprise or Enterprise Elite customers can request a move to the Dublin data center. Although Zendesk is EU Safe Harbor compliant, some customers prefer and are sometimes contractually obligated to store their data in the EU. Zendesk will store your data as long as you are a customer, we do not delete your data after a certain time period. @Colin: Unfortunately there isn't a way to determine this from your account. I'll create a ticket so we can identify this for you. 0 Permalink Bulent Yazici March 03, 2016 15:40 @Ben. Our understanding is that even though we have have our data hosted in a specific region, i.e. EU, there are no guarantees that it will not be moved elsewhere, unless we pay £2,000 per month!! 0 Permalink Helle Buhl December 21, 2016 10:44 I think that the price for this is insanely expensive! Is it only me? 1 Permalink Bulent Yazici December 21, 2016 10:47 Yup, insanely expensive! 0 Permalink Please sign in to leave a comment.