Regional Data Hosting Policy Follow

Comments

10 comments

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    Vincèn PUJOL

    Estimated timeframe to get that feature in Plus plan ?

    Would be nice also to offer invoice in € and not only in $ to avoid additional charges for invoices !

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    Joshua VanDavier

    Just to confirm: this is a voluntary move? We are not required to move to the Dublin data center, nor will we be moved without sufficient notification?

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    Ben Rohrs

    @Vincen: We don't currently have plans to offer this to Plus customers. We are currently investigating payment in non-USD currencies, but don't have a committed timeframe for this yet.

    @Joshua: Yes, this is a voluntary move. If you request this move, we would work with you to schedule the migration since it would likely require some downtime, depending on the number of tickets you have

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    Tranle

    Hi, I would like to ask. What is the benefit of moving Dublin data center? How long we can store our data in Zendesk and what is the capacity of Zendesk to store data?

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    Tranle

    Another question plz? Is this Dublin data center only applied to European-based company?

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    Colin Piper

    How do we know where are data is currently stored? Is there a way we can measure the benefits of a move?

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    Ben Rohrs

    @Tranle: Any Enterprise or Enterprise Elite customers can request a move to the Dublin data center. Although Zendesk is EU Safe Harbor compliant, some customers prefer and are sometimes contractually obligated to store their data in the EU. Zendesk will store your data as long as you are a customer, we do not delete your data after a certain time period.

    @Colin: Unfortunately there isn't a way to determine this from your account. I'll create a ticket so we can identify this for you.

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    Bulent Yazici

    @Ben. Our understanding is that even though we have have our data hosted in a specific region, i.e. EU, there are no guarantees that it will not be moved elsewhere, unless we pay £2,000 per month!!

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    Helle Buhl

    I think that the price for this is insanely expensive! Is it only me?

     

     

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    Bulent Yazici

    Yup, insanely expensive!

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