Course Format: live, virtual instructor-led training (vILT) with presentation slides, demos, exercises, and Q&A
Course Length: 2 hours
Course Price: $199
Suggested Prerequisites: Zendesk Support Essentials, Defining User Roles & Responsibilities, and Ticket Workflows
Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery. Take this course on Zendesk's self-service product, Guide, if you're eager to get your self-service channel up and running. We'll show you how to design and build a customer-facing help center that will attract customers, help them solve their own issues, and put you on the path to ticket deflection so that your agents can do the work you need them to do.
Course Learning Objectives:
- Activate and Set Up Guide
- Customize Guide by Changing the Design, Localizing Content, and Adding channels
- Set Levels of Access to Guide
- Customize Your Web Widget
- Measure the Effectiveness of Guide
Note: This vILT course is a standard training offering. If you or your team are interested in learning more about our customized training offerings, please reach out to email@example.com.