At around 10:30 PM PDT, we began receiving reports of slowness for some customers and we were able to isolate this to our West Coast datacenter.
10:58 PM PDT:
We are currently investigating reports of performance issues affecting customers from our west coast data center. We will update with more information as soon as possible.
11:30 PM PDT:
We have fixed the issues causing temporary slowness in some accounts. You'll be able to find a postmortem here soon.
The performance problems were caused by increased response times of one of our datacenters, which in turn was brought about by heavy traffic generated by a Zendesk Application. To mitigate the incident, we have disabled the offending application and terminated all active browser sessions. More info on remediation steps to follow.
FOR MORE INFORMATION
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