Beginning at approximately 3:25PM CDT, customers reported receiving emails about integrated Facebook pages being deauthorized. As of 12:30AM CDT, the issue has been resolved, and we expect that all relevant facebook posts made during the event will have been converted to tickets by 3:00AM CDT.
4:07PM CDT: "We are continuing to investigate issues with Facebook pages that have become deauthorized."
4:28PM CDT: "We are continuing to investigate issues with Facebook authentication. Next update in 30 minutes."
5:02PM CDT: "Continuing to investigate issues with Facebook authentications. Next update in 30 minutes."
5:14PM CDT: "You will be able to reauthenticate your Facebook page, however a subsequent Facebook ticket will immediately deauthorize the page. We are continuing to try to resolve this issue and will update within the next 30 minutes."
5:42PM CDT: "We have contacted Facebook and provided a suggested resolution. Facebook has not yet confirmed when they can implement the fix. We will update here periodically until we have confirmed a resolution."
9:00PM CDT: "We are continuing to work toward resolution of this issue with Facebook and will post updates here as we have them."
12:30AM CDT: “We’ve worked with Facebook to resolve the issue with our integration. Posts and private messages are now converting to tickets normally and we expect that within the next 1-2 hours all posts that were made during this incident will be converted into tickets. We will post a summary of our post-mortem investigation here once it is completed."
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