We are currently investigating reports of issues related to dropped calls and our voice application.
16:35pm GMT+1/08:35am PST
We're currently investigating reports of impaired Voice performance for some customers. Apologies for the inconvenience.
16:52pm GMT+1/08:52am PST
We’re continuing to investigate issues related to calls dropping with our voice system. More info as available.
17:11pm GMT+1/09:11am PST
We have confirmed the service issues with our voice provider should now be resolved. Thank you for your patience.
The Voice service disruption was caused by a partial outage on our Voice provider's side, resulting in dropped calls or failure to connect for many customers. As soon as our provider resolved the disruption, we saw immediate improvement in performance. We will not be investigating this incident in more detail due to the 3rd party dependency but we will be working with our provider directly to improve communication in such instances.
FOR MORE INFORMATION
Please subscribe to this article for regular updates until the issue is resolved. If you aren't subscribed to our Twitter feed, we encourage you to do so in order to get the most current information about any service issues. We also record all site outages on our system status page where you can see the past 12 months of service uptime. If you have questions about this issue, please open a ticket with us by sending a note to email@example.com.