As of the 20th September 201511.45 AM GMT 04.45 AM PST we are working to resolve the following service incident:
We are investigating reports of voice issues for some customers in Zendesk.
13:15PM GMT/ 06:15 a.m PST
"We are continuing to work with our voice provider whilst they resolve issues with their network. Thanks for your continued patience
14:16PM GMT/ 07:15 a.m PST
"We are continuing to work with our voice provider whilst they resolve issues with their network. Thanks for your continued patience"
16:00PM GMT/ 09:00 a.m PST
We have confirmation that our voice system is back up but voice recordings are not fully back yet. We'll update as soon as possible.
00:00AM GMT/ 17:00PM PST
All known issues related to our voice system have been resolved. Post-mortem to follow.
This incident was caused by a widespread AWS outage, that also affected our Voice service provider. Voice service restored back to normal as soon as AWS was back up.
FOR MORE INFORMATION
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