As of 13:37 GMT / 05:37 PST Gooddata are working to resolve the following service incident:
Some customers may experience issues accessing their Insights projects due to a technical problem that GoodData are currently investigating.
13:53 GMT / 05:53 PST:
GoodData have identified the root cause affecting some customers access to Insights and are currently working on a fix.
14:19 GMT / 06:19 PST:
GoodData continues to work on a fix for the performance issues affecting some customers. More information ASAP.
14:47 GMT / 06:47 PST:
GoodData remains focused on resolving the performance issues affecting some customers. More information shortly.
15:21 GMT / 07:21 PST:
GoodData continue to actively work on resolution of the issue affecting performance for some customers. More information soon.
16:05 GMT / 08:05 PST:
From GoodData: "Part of our platform is still locked and undergoing the maintenance. We apologies for the inconvenience and appreciate your patience while our engineers are working on the fix. We will keep you updated."
19:05 GMT / 11:13 PST:
GoodData has confirmed that access to Insights projects has been restored. Thanks for your patience!
This issue was caused by the GoodData platform undergoing maintenance. The GoodData service incident announcement can be found here.
The physical storage subsystem of a number of GoodData platform nodes had been operating with less than optimal speed. This resulted in the overload of the nodes with service requests, which in turn led to the nodes’ performance degradation. To prevent much more serious impact, GoodData took immediate action and locked the affected nodes.
As investigation has shown, one of the steps of this procedure did have the negative impact on the overall disk subsystem performance. This result was not uncovered by the existing testing infrastructure. To remedy this, additional testing was put in place.
FOR MORE INFORMATION
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