07:09 UTC | 00:09 PT
Service is back to normal in pods 5/6/9. Thanks for your patience.
06:40 UTC | 23:40 PT
Our team is investigating reports of slowness affecting accounts in pods 5, 6 and 9.
An uptick in traffic caused by a DDoS attempt on one of our IPs in the East Coast datacenter caused network instability and packet loss. DDoS mitigation was put in place as a safety measure and traffic subsided organically afterwards, resolving the incident. To help prevent this in future, we will review our mitigation thresholds to ensure they are set appropriately.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.