21:11 UTC | 14:11 PT
Service incident on Pod 4 has been resolved. Thank-you for your patience.
21:03 UTC | 14:03 PT
We are seeing improvements across all impacted performance areas and service should be stabilizing on Pod4.
20:55 UTC | 13:55 PT
We've received reports of connectivity issues on Pod4. Our Operations team is currently looking into it.
This incident began when Pod 4 customers reported issues with the search feature. The issue was caused by a combination of data load accompanied by a routine software deploy that was executed during peak hours, which ultimately led to service restarts and impact to search functionality. By the time we received customer reports, the data load and search services had already begun to self-recover, and we monitored closely to ensure that services remained stable. To prevent this type of issue from reoccurring, we are investigating better methods of spreading load during routine software maintenance.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.