As part of our ongoing efforts to maintain system performance, reliability, security, and stability of the Zopim Chat infrastructure a maintenance window has been scheduled for September 18th, 2016.
- Start: 1:00 am UTC Sunday, 18 Sep
- End: 1:00 pm UTC Sunday, 18 Sep
Impact: At the beginning and end of the 12 hour time period, customers may experience a partial or full service disruption on both the chat widget and the dashboard momentarily. It is expected that service will be normal throughout the remainder of the maintenance window.
Best case scenario: Chats will be disconnected momentarily, but they can be resumed after a refresh.
Worst case scenario: Users could be disconnected for a short duration of the maintenance window. Closed chats won’t reconnect automatically.
For real-time updates on service status, please follow Zopim on Facebook or Twitter. We’ll also update our Announcements Help Center regularly during the maintenance window. If you have any questions or concerns, please email us at firstname.lastname@example.org. We apologize for any inconvenience caused.