18:35 UTC | 11:35 PT
We have resolved all known performance issues affecting customers on Pod 5.
17:31 UTC | 10:31 PT
We continue to investigate performance issues for some of our Pod 5 customers. Thank you for your patience and understanding.
16:51 UTC | 09:51 PT
Performance issues for our Pod 5 customers are still under investigation. Some customers should see improvement but not fully resolved.
16:00 UTC | 09:00 PT
We see improvement in performance issues for our Pod 5 customers. Investigation continues. Look for additional updates as we fully recover.
15:29 UTC | 08:29 PT
We continue to investigate reports of performance issues for our customers on Pod 5.
15:03 UTC | 08:03 PT
We are currently investigating reports of views loading slow or timing out for our customers on Pod 5.
Our View Service log on Pod 5 began logging excessive events, which caused the service itself to be blocked. To resolve the incident, we stopped, cleared, and restarted the syslog service. We've put in place better monitoring for the View Service so we can perform syslog maintenance long before it reaches a critical level.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.