14:45 UTC | 07:45 PT
Service is back to normal for our Pod 3 customers. We continue to monitor the issue.
14:26 UTC | 07:26 PT
We’re currently investigating access issues that are affecting customers on our POD3 accounts
During a recent DDoS attack, we put in place a Pod 3 prefix mitigation over our DDoS mitigation tool so that it forced internet traffic to flow through their network. When we removed the prefix, the mitigation tool's upstream provider had issues retrieving this prefix, since it no longer existed. This resulted in catastrophic routing failures. The issue resolved itself before we were able to contact the provider.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.