01:23 UTC | 18:23 PT
All known issues related to access issues that are affecting customers on our POD 5, 6 and 9. have now been resolved.
01:09 UTC | 18:09 PT
We've identified the cause of the connectivity problems and we are seeing improvements. Our engineers are working on a fix currently.
00:46 UTC | 17:46 PT
We’re currently investigating access issues that are affecting customers on our POD5, 6 and 9.
During this incident customers experienced intermittent connectivity issues as well as dropped voice calls. This incident started with an increase in network packet loss on one of our provider networks. After bypassing the network and rerouting traffic to a separate network, we saw network packet loss on that network as well. Traffic was then rerouted to a third network, which was clean, resolving the incident and allowing customers to resume connecting to our services.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.