Zendesk
New
- We've released a new target type, the HTTP target, which allows customization of a JSON, XML, or form-encoded request body sent from Zendesk after a trigger has executed. Learn more.
Fixes/Updates
- Preserve editor focus
- Fixed Japanese input in search query box in FF
- Do not autofill multi-org search field with existing org
- Wait till all pages are fetched
- Moving out hiddenTagsTemplate definition to tagger_view
- Prevent ticket IDs from getting cut off in ticket merge modal
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Voice
New
- Nothing new this week
Fixes/Updates
- Fix an issue related to business hours configuration for phone number
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Zopim Chat
New
- Tutorial videos inside the dashboard now have closed captions for 8 languages (Portuguese, Chinese Simplified, Chinese Traditional, French, German, Japanese, Spanish, Turkish)
Fixes/Updates
- Nothing new this week
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Apps Marketplace
New
- MeisterTask
- MeisterTask is a simple yet powerful task management and collaboration tool that adapts to your team’s workflow and lets you work together more efficiently. Easily create tasks directly from a Zendesk ticket. Whenever a new ticket shows up in Zendesk, the agent can easily involve his back office team by creating a task in MeisterTask from the Zendesk interface. Agents see the status and the latest comments directly in the Zendesk ticket view and can easily navigate to MeisterTask from there.
- EZOfficeInventory
- EZOfficeInventory is the leading Asset Tracking Software and helps your organization manage all of your equipment, assets, and inventory. Assets associated to any of your employees will automatically be shown when viewing Zendesk tickets. You can then select which assets should be associated to the particular ticket you are working on.
- Bright Pattern
- Bright Pattern joins the ranks of our cloud based omnichannel contact centers integrated with Zendesk. Access all of Bright Pattern's contact center tools directly inside Zendesk. When your customers call in, an agent will be presented with the Bright Pattern call controls and new tickets can automatically created when a call is answered.
- Vtex by BCR
- Vtex is a world-class eCommerce platform that helps you deliver the best online shopping experience for your customers. With the Vtex app for Zendesk, easily search for and view customer orders in Vtex directly from Zendesk tickets, so you have full access to a customer's previous order history.
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No new updates for Help Center and Mobile.
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