Release Notes thru 2016-05-06

Zendesk Voice

 

New

• Beta for creation of tickets for abandoned calls which is available to customers on Advanced Voice may still be signed up for here.

Fixes/Updates 

• You can alphabetically order the selection list for greetings in the numbers tab.

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Zopim Chat

 

New

• Ability to disable keyboard shortcuts.
• "?" will bring up full list of keyboard shortcuts.

Fixes/Updates 

• Allow say Javascript API to work correctly, assign the chat to the correct department immediately after being set, using setVisitorDepartment Javascript API.
• Links to URLs with the same hostname as current page in the widget now works properly.
• Fixed a bug which caused the Hybrid Assignment Mode onboarding notice to show up every session.

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No new updates for Zendesk, Mobile, Help Center, and Apps Marketplace.