If you're new to Zendesk, you have lots of options for learning our products. You'll find them all in training.zendesk.com.
We recommend starting with our virtual instructor-led training (vILT) courses to build a solid foundation. Our courses are open to anyone. Click the course title for more details:
- Zendesk Support Essentials (we recommend starting here!)
- Zendesk Support Essentials, Train-the-trainer edition
- Defining User Roles & Responsibilities
- Ticket Workflows
- Self-service: Create and Customize Guide
- Metrics and Analytics: Intro to Insights
- Zendesk Chat Essentials
- Zendesk Talk Essentials
These courses are conducted through GoToTraining and are prescheduled. Whatever your time zone, we hope you'll find the cadence of our sessions convenient.
Several of our courses in the list above are available on-demand. These courses are recorded versions of our ILTs, and offer you the ease of listening to a training session at a time and pace that works for you. You'll find these courses listed at training.zendesk.com.
We also currently offer an on-demand course to enable customers seeking to get certified as Zendesk Support Admins. It's self-paced and provides an easy way to gauge your readiness for our certification exam.
Professional Services custom training
If you would rather take a more customized training from the start, you may engage one of our trainers to deliver a session tailored for you and your organization. Purchase these sessions via training.zendesk.com or email WWTraining@zendesk.com for more information.
Elearning for agents
We know it can be tough to schedule time for your agents or customer service team to attend a training. That's why we've created a self-paced elearning course on Chat for agents (with Talk and Support coming soon!). This course is a great way to learn the pros and cons of each channel as well as the ease of the set-up process. Find it on training.zendesk.com.