Searching with the Zendesk API Follow

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5 comments

  • Avatar
    Jehan

    Hi,

    I am having problem sorting the search result for Article. Sort_by and order_by are not working for help center search api. Here is the api request url.

    /api/v2/help_center/articles/search.json?section=115000143525,203213189&sort_by=created_at&sort_order=desc&include=sections&per_page=4

    I don't know how the results returned through search api are sorted. I want the latest articles to come first and then so on.

    Thanks,

    Jehan

  • Avatar
    Pankaj Moholkar

    Is there a way to post search string to ZenDesk search page from external application, so that we can display results on https://subdomain.zendesk.com/agent/search page?

  • Avatar
    Rebecca

    Hi Pankaj- 

    The url for in-product Support search is not modified to include the search parameters when a search occurs so it would not be possible to implement this type of behavior from an external tool. Our Search API would offer this functionality programmatically .../api/v2/search.json?query={search_string}. However, I am not sure I fully understand your use case so feel free to elaborate and I'd be happy to see what we can offer!

  • Avatar
    Pankaj Moholkar

    Hi Rebecca,

    If not url parameter, can I POST the search-text in JSON package (or something like that) to some URL, so that it opens ZenDesk search page with results?

    Basically, I want to execute the same action as the searchbox in ZenDesk UI and display results on the search page. But I want to be able to do it from my application. i.e. If I click on a link, it should redirect to ZenDesk search page with the link text and fetch results for that text. Can I use some json/action/page to POST the serach-text to the search page?

    Yes, I can fetch results using search APIs and display it on my own UI but that will be probably the last option.

    Thanks for your help.

  • Avatar
    Rebecca

    Thank you for the additonal context, Pankaj!

    After reading over what you're hoping to do, unfortunately I am not aware of any method to accomplish this workflow using an Zendesk App or an external application. The Search API is likely the best option we offer at this time. 

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