Zendesk Support
New
- Nothing new this week
Fixed
- Nothing new this week
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Zendesk Support Mobile Apps
Android 1.4.2
- Nothing new this week
iOS 1.4.3
- Nothing new this week
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Zendesk Guide
New
- New theming experience for all new customers!
- New Article Editor UI
Fixed
- Improved the speed of article diff-ing in Article Revisions.
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Answer Bot
New
- Answer Bot now supports short text! Any text, no matter the length, will now have relevant articles suggested (previously there was a 5 unique word minimum)
- New underlying model - we've updated the Deep Learning model that powers Answer Bot, which improved performance and relevancy
- Removed the hyperlink to the request portal from the Answer Bot embeddable widget
- Fixed an issue that would cause Answer Bot to not be able to solve the ticket when it was placed on-hold.
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Zendesk Chat + Message
Zendesk Chat
New
- Added Quick Tips video for customers with both Zendesk Support and Chat
- Added New Feature splash screens for customers with both Zendesk Support and Chat
Fixed
- Fixed Roles list appearance in IE11
- Fixed minor usability issues for buttons in confirmation dialogs
- Fixed an issue that caused empty agent list when the Chat count is not available
- Fixed an issue with date display in Activity Breakdown dropdown menu
- Fixed minor styling issues in the High Load Dashboard
Zendesk Message
New
- Message is now only accessible by paying customers
Fixed
- Analytics tab now remembers the time frame selection when you move between account and agent level reports
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Zendesk Talk
New
- Nothing new this week
Fixed
- Nothing new this week
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Zendesk Apps Marketplace
indicates the app is available for Zendesk Chat.
indicates the app is available for Zendesk Support.
New:
- QR Code Generator (, paid)
- QR Code Generator lets you add QR codes to your messages in two convenient ways. You can add QR codes to your macros so when an agent applies the macro, it will be generated on the fly and included in your ticket. You can include placeholders and generate unique QR codes. You can also select text and click the QR code icon from the editor toolbar. It will replace your selected text with a QR code. The contents will be the text you had selected. The possibilities are endless. Add links, vCards, SEPA Credit Transfer, or any other QR code application to your ticket comments.
- Qordoba ()
- Qordoba helps you seamlessly add multilingual articles to your Zendesk Help Center. Simply install the app from the Zendesk Marketplace, link an existing Qordoba project to your Zendesk Support account, and select an article to send to Qordoba. When articles are received by Qordoba, your translators will be notified that they have new content to work on. When they finish, return to the Qordoba app in Zendesk to see the published articles!
- Magento 2 Connector by Wagento ()
- Magento 2 Connector by Wagento provides an effective and efficient connection between your Zendesk Support account and your Magento Store . This app will allow you to manage all the Support Tickets in your Zendesk account by pulling actual client information in a nice sidebar app that will be visible next to support tickets. The app displays important customer details, orders information and order history to help give you the context you need to provide the best support.
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Comments
6 comments
Hi again. Icons are broken.
Hey Dan -
What do you mean when you say that they're broken? Can you not see them, or are you expecting them to be links?
Can't see them, just see placeholder text for svg icons. Same issue for the last several weeks.
Just makes filtering through the new releases less convenient, plus it looks strange.
Thanks, Dan. Sorry for the confusion. We'll either get it sorted out or take the icons out of the post altogether.
Hi Dan. Sorry about that. Was a weird problem to troubleshoot, but I think we figured it out. Was a permissions issue with the image URLs. Does it work for you on this page now? If so I will retroactively fix the recent ones, and we should be sorted out going forward. Sorry for the trouble.
Yep, all good now. Thanks for looking into it!
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