12:36 UTC | 04:36 PT
We have confirmed that the issues impacting some EU customers on Pod's 13 & 14 are ISP related. Please contact your internet provider for further information.
11:41 UTC | 03:41 PT
The connectivity issues in POD13 and POD14, are still related to the Internet providers issues in Europe. Our investigations is ongoing.
09:52 UTC | 01:52 PT
We have identified ISP connectivity issues impacting online services in Europe. More information to follow.
09:27 UTC | 01:27 PT
We are currently investigating performances issues with POD13 to POD14, related to carrier DNS issues. Updates to follow.
09:09 UTC | 01:09 PT
We are currently investigating the performance issues on POD13 and POD14. Updates to follow.
08:54 UTC | 00:54 PT
We are currently experiencing performance issues with POD13 and POD14. Updates to follow.
Customers located in France & Spain experienced issues accessing their Zendesk account hosted in Pod's 13 & 14. The root cause for this incident was that a major ISP in France experienced issues accessing international websites.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.