19:21 UTC | 12:21 PT
We have resolved the performance issues on Pods 4 and 8. Performance should now be normal.
19:10 UTC | 12:10 PT
Pods 4 and 8 have recovered but there will be some delays in email processing. More information to come soon.
18:57 UTC | 11:57 PT
We are experiencing an outage on Pods 4 and 8. We are actively investigating and will update again soon.
Due to the nature of this incident, the post-mortem can be provided upon request. Please submit a ticket to firstname.lastname@example.org if you would like to receive the post-mortem for this incident.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.