16:18 UTC | 09:18 PT
We are happy to report team has confirmed POD 3 performance issues are now resolved.
15:16 UTC | 08:16 PT
POD 3 services look much better as we continue to mitigate and fully resolve the issue over the next hour or so. Thank you for your patience
14:42 UTC | 07:42 PT
We have found the likely cause of our performance issues affecting our pod 3 customers and are taking steps to get things back to normal
14:10 UTC | 07:10 PT
Our investigations continue into our ongoing performance issue affecting Zendesk Support on pod 3
13:25 UTC | 06:25 PT
We continue to mitigate the performance issue affecting support users on Pod 3
12:49 UTC | 05:49 PT
We continue to investigate and mitigate the ongoing performance issue affecting customers on Zendesk Support on pod 3
12:29 UTC | 05:29 PT
We are currently investigating reports of performance issues affecting mainly support in pod 3
The app host group ran out of capacity in POD 3 during this incident. This led to performance issues and reports of green screens for some customers. Increased logging and higher cost per transaction by one of our logging tools may have exacerbated high resource allocation. The incident was resolved when traffic decreased and the app tier was able to recover. We will be moving account to decrease transactions on pod 3 and investigating the operational overload from our logging tool to prevent this from happening again in the future.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.