16:19 UTC | 09:19 PT
GoodData has confirmed that issue has been successfully resolved by their engineers.
15:51 UTC | 08:51 PT
GoodData's team continues to work towards a fix. We’ll provide an update once they've confirmed the issue is resolved.
15:16 UTC | 08:16 PT
We've confirmed that GoodData is working towards resolution of issue & we've seen improvements in some accounts. More to come as we have it.
14:49 UTC | 07:49 PT
Our partner GoodData is currently experiencing issues with their platform. This is affecting Insights across all pods.
A GoodData platform frontend component became unresponsive and could not complete client requests causing the whole platform to be inaccessible. An internal datacenter network configuration was identified as the cause of this disruption and performance degradation. The issue was resolved by restarting the affected component nodes and minimizing non-primary service network traffic. In order to prevent this from happening again in the future, the datacenter and hardware vendors were contacted to optimize performance. The platform frontend component configuration has also been updated to better handle such network related issues.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.