Service Incident - September 28th, 2017 - Mobile Notification Issues - POD 14

SUMMARY

16:20 UTC | 09:20 PT
Mobile app notifications in P14 are functioning normally at this point.

16:05 UTC | 09:05 PT
We are seeing improvements with our mobile notification delivery in pod 14. We are continuing to monitor and will update shortly.

15:48 UTC | 08:48 PT
We are receiving reports of duplicate/incorrect mobile app notifications in pod14. We are investigating the issue and will update shortly.

POST-MORTEM

Our mobile app notification service on POD 14 saw a significant increase of endpoint disabled exceptions returned by our notification service provider. For reasons still under investigation, these exceptions were not handled properly and resulted in the service resending duplicate notifications to customers. Investigation is ongoing and we will be implementing additional notification logging to improve our analysis of our notification service.

FOR MORE INFORMATION

For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.